There are a lot of things about the iPhone that the majority of iPhone users do not know. For example, what is backed up in iTunes. This I think is partially due to the way new users are presented the iPhone for the first time. When you open the box for the first time there is very little in the way of instructions. A simple pamphlet telling you what the buttons do. After that you are left on your own. If you are an avid techie like myself, you will have very little trouble diving right in and getting everything set up. The iPhone is designed in a way that allows for almost anyone to use it with only the bare minimum knowledge of the product. It is not always that simple. Not everyone knows what most people, that consider themselves proficient iOS users, consider the basics.
Step 1: This is not a computer
Step 2: Protecting yourself from life
The iPhone is incredibly sturdy. It can survive massive drops, and has for me on many occasions. However we cannot rely entirely on luck. The best way to protect your investment is a insurance plan. Most major carriers have one, and Apple has AppleCare+. This last one is what I have on my devices. AppleCare+ gives you two years of hardware warranty, phone support from AppleCare, and two accidental damage deductibles (for 49$ each). One key note here is that while AppleCare+ covers all kinds of damage it does not cover lost or stolen devices. If that is your concern you might want to look at other third party insurances.
Second, find a good case + screen protector combo. This is an important point for most iPhone owners. A good case can be a fashion statement, or a tank. The choice, ultimately, is up to you. In the end I prefer to not trust my iPhone to the elements without some kind of protection. For me, I end up with a mid-range candy shell case with razed edges and a smudge resistant screen protector.
With your iPhone protected, you will end up with a much longer living device. Now all you have to do is keep your iPhone away from 1 year olds who like to use it as a chew toy.
Step 3: What happens if it breaks?
No one likes having a broken phone, however this stuff happens. What happens when it breaks? Like I said before your best option was to purchase AppleCare+ when you bought your iPhone. However not everyone got this. Fortunately there is another option. Apple will replace any model iPhone for a fairly cheap price (in relation to the overall cost of the phone). Check out HERE for more information from apple.com.
|iPhone 4, iPhone 3GS,
iPhone 3G, Original iPhone
Should you go this route there are a few things that you must keep in mind. Firstly, your phone will not be repaired. It will be replaced, and it will be replaced with a “refurbished” device. Check out THIS for more details about their refurbished devices. There are a few more lesser known details about this service however. All refurbished devices have an entirely new outer shell, and can have mostly new internals. Things like the battery are always new!
Apple has a few methods for repair. Most of them can be very quick and painless.
First up, mail in repairs. Lets say you live in the middle of no-where and you don’t even have a post office for 50 miles around. The option for you is called Customer Arranged Shipping. Here is how it works. Apple will provide the shipping label (and in some cases the box too!) and you will package up your device and arrange with FedEx for it to be sent in. This option normally takes and estimated 7-10 business days. One additional detail about this, all payment is arranged over the phone with AppleCare. Alternative you have the Customer Drop Off option. For this you are given a work order number for a The UPS Store. The work order can be given over the phone, or emailed to you for you to print out. This one doesn’t take near as long as the first, clocking in at 5-7 business days. There is one final mail in option. This is the most expensive option, and the quickest. It is called Express Replacement. This option has a base 29$ processing fee (this is waved if you have AppleCare on your device), and a hold must be placed on a credit card for the full retail value of the device. Express Replacement will overnight you a replacement device, and all you need do is take out the replacement device, get your data from the old device to the new one, and follow the in-box instructions to return the broken one. Once the broken device is received back the hold will be released. The final option is rather simple. All you need is an Genius Bar appointment with your local Apple Store. Most Apple Stores are really busy so keep that in mind should you chose this option! You can find your local Apple Store HERE.
That’s all for this week! See you next time!